Challenge 21 - Training and Testing
www.challenge21.co.uk - www.think21.co.uk
Answers Investigation commenced trading in the 1990's and in 2002 launched an innovative programme to help retailers and pub companies verify whether their age verification programmes are working.
Our application to exercises is comprehensive. Far from sending an unknown youngster into a pub on email instructions our programmes are intense. Working in teams with body worn cameras, security and digital audio we will not only verify whether your staff are adhering to your policies but analyse where the problem may lie, with comprehensive feedback, DVD and audio tapes.
Training: Our Fixed-Price training days start from £295 + travel. The course will keep staff up to date, and keep you in good standing with the authorities, protecting your licence and your livelihood
Training is delivered on-site, tailor-made to your operation, and delivered by young Investigators experienced in testing age related sales. A typical programme will include:
What are Age Restricted Products and the fines attached to underage sales
The background and reason behind Challenge 21 and Think 21
What are appropriate forms of ID
How to ask, refuse and accept ID for a sale
Outlets are supplied with free posters
to support all ID check
Much more than sitting staff in front of a computer to undertake come ‘virtual’ training, our experienced Challenge21 specialised investigators offer an interactive workshop including presentations, role play, and even a quiz!
0871 246 2750
Mystery Shopping Programmes - Licensed Trade: The “Challenge 21” initiative encourages retailers and licensees to seek proof of age from anybody who appears to be under the age of 21. Sadly, the efforts of pub companies and retailers sometimes fall short od Challenge 21 requirements. Our "Mystery Shoppers" - all appearing of questionable age - test out your companies Challenge 21 procedures and assess whether, on the ground, they are being adhered to.
Our staff work under supervision of an experienced Private Detective, using bodyworn cameras and recording transactions on digital audio, regularly used by our clients for assessment and training.
Our services - with the backing of the country's leading corporate Private Detective Agency - has been the subject of a BBC documentary and continues to provide the country's leading edge support service.
We have played our part in protecting many licenses that have been the subject of review, saving clients thousands of pounds in lost revenue and damaged reputation
Trading Standards and police authorities regularly visit your outlets.
Further information is available on our main site - www.answers.uk.com - and at www.think21.co.uk
Talk to us - before the licensing authorities talk to you?